Shop, Pre-Orders, Vouchers, Packs, Stubs
Where are my Digital Deluxe and MVP Edition entitlements?
To access your exclusive pre-order bonuses, visit the Quick Menu (Touchpad/Select Button) > Show Shop > Purchase or Redeem option; or Main Menu > My Locker > Show Shop > Purchase or Redeem. There will be a list of available products.
My digital download progress has stopped. What can I do?
- Press the PlayStation button on your controller
- Navigate to Notifications
- Navigate to Downloads
- Find MLB The Show 16 download progress
- Pause, and then resume the download
- If that fails, restart your console.
Where do I enter my pre-order codes?
- Press the Playstation button on your controller
- Navigate to the Playstation Store
- Scroll down and select 'Redeem Codes'
Once that's done:
- Go to the Main Menu
- Navigate to the Quick Menu by pressing the touch pad button
- Enter the 'Show Shop'
- Select to 'Purchase or Redeem' and you should be able to redeem your items
- Return to main menu and select 'My Locker'
- Select 'Inventory'
- Select 'Open Packs' and your redeemed packs should be found there.
My pre-order packs aren't showing up. Why?
- To access your exclusive pre-order packs or other entitlements, visit the Quick Menu (Touchpad/Select Button) > Show Shop > Purchase or Redeem option; or Main Menu > My Locker > Show Shop > Purchase or Redeem. There will be a list of available products.
- Go to theshownation.com
- Click the Stubs icon in the top right of the website, next to your username
- Press the blue button that says Redeem
- Now, back in MLB The Show 16, go into your inventory, and everything you have redeemed should be in your 'open packs' menu.
I purchased the Digital Deluxe edition but I only have 1 Opening Day pack?
Go to the PSN store, and press the redeem button three separate times.
Someone is offering Stubs for sale on their social media page or other online store for a great price. Is this legitimate? Should I consider?
No, never. It may seem like a good way to get Stubs for a great price, but it usually ends up with you getting ripped off. Since we’ve started selling Stubs in-game, users have tried to take advantage of other user in the community by selling Stubs through online store, promoting them via social media, and using online pay sites or asking that you give them PSN voucher codes. There is no protection from these users just taking your money or voucher, giving you nothing in return. It’s also a violation of our End User License Agreement.
What can I get in a Standard Pack?
Standard packs come with 6 player cards and 2 item cards. Cards of all rarity are available in Standard Packs, at different drop rates (Common, Bronze, Silver, Gold, Diamond). Diamond cards being extremely rare to find. Not all cards are available in Standard packs. Some cards are exclusive to Battle Royale, some cards are exclusive to Conquest. Regarding Legend and Flashback cards, some of them are available in Standard packs, but it’s rare and it’s not all of them. It’s only a small list of Legends and Flashback players available in Standard packs.
How do I retrieve my Avatars included in my MVP Edition or Digital Deluxe MLB The Show?
How do I post an issue, get support or ask a question on TheShowNation.com
If you've run into the issue in MLB The Show, please first take a look at the Issue Reporting system to see if a similar issue has been reported and replied to. Many items have been reported and responded to in these Issue Reports.
I was banned. Can I make another account and contact someone about it?
No - Do not make another account to circumvent moderator activity. Doing so may put you in a worse situation! If you want to talk to someone about your ban, please email email@example.com and provide the information you feel is necessary.
I think I found someone who is cheating. Should I post about it here on the forums?
No. We ask that you do not post about it here on the forums. If you suspect someone of cheating, please email firstname.lastname@example.org with your information and we'll look into it.
Can I private message a developer?
Yes, but developers are very busy - Don’t take it personal if you don't hear back! You might have better luck contacting someone from the Community team, instead. You can find a list of all the community team members and developers who have a presence on the forums here.
Does the community team work at San Diego Studios with the Developers?
Yes. We’re all one big happy family here. And when the community team is not lurking on the forums we’re cheerfully engaged elsewhere, helping improve The Show in any way we possibly can.
Where did the bug report that I submitted to your system go?
If you can no longer find your bug here (http://theshownation.com/bug_reports)?, it’s either been addressed and closed/remove; or it has been merged in with another similarly written bug.
Can I transfer my save file from one PlayStation®4 to another PlayStation®4 (or PS3 for that matter)?
Yes, you can. With the 'Cloud Saves' feature in The Show you can transfer saves from one console to another. To create the Cloud Save, when in a game mode, tab to Options > Upload to Cloud. To use the Cloud Save, select the mode you wish to enter and select 'Load from Cloud'. Keep in mind that you must use the same PlayStation®Network account on both consoles.
Who do I contact if I have an issue that’s non game related (for example: PS4 system errors, PlayStation® Store issues, entitlement redemption issues, etc…)
Please use the support contact for your correct location below: